Case Study: St Mary's Church Print

The church used to have three BT lines. Two lines were on their main incoming number, the third line was used for a fax machine, and also had the church's broadband service.

The church office has two part-time staff. There are three full-time ministers, each of whom has an office at the church premises as well as a home office. Their time is split in an ad hoc fashion between home and work offices.

Calls to the main church number ring on the two phones in the office. If no-one answers, the call is picked up by the voicemail system which advises callers of the office hours, and gives the caller an opportunity to leave a message. Any messages left get emailed to the staff and lights on the phones indicate a presence of a new message.

As well as the main incoming number, each staff member has a direct-dial number which rings just on their own desk phones.

Let's take Chris for example. Chris works both from home and the church office. We have set the system up such that a call to Chris's direct number rings not just at his desk at the church, but it also rings a phone in his home office at the same time. He can answer the call at either location. Not only this but if he answers the call at home, but needs to transfer it to the church office or another member of staff, he can do this easily. If he does not answer the call after 20 seconds or so, the call goes back to his personalised voicemail box, where the caller can leave a message, or dial '0' to get back to reception. Again, any voicemail messages are emailed to Chris, and a light on both his home and work phones indicates a waiting message.

Last Updated on Saturday, 06 June 2009 11:14